Refund policy

Refund and Return Policy

At Zova Trend, we want to ensure a smooth and transparent shopping experience for our customers. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

We only accept returns and offer refunds under the following specific conditions:

• Damaged or Defective Items: If the product arrives broken, damaged, or physically defective.

• Wrong Product Delivered: If you received a different size, color, or entirely different product than what you ordered.

⚠️ Note: We do not accept returns or offer refunds for "Change of Mind" (e.g., if you simply do not like the product after receiving it or ordered the wrong variant by mistake).

2. Timeframe for Reporting Issues

Any issues regarding damaged, defective, or incorrect items must be reported to us within 2 days (48 hours) of delivery. Requests made after this 48-hour period will unfortunately not be eligible for a replacement or refund.

3. Return & Refund Process

To initiate a return or refund, please follow these steps:

1. Contact Us: Send an email to Zovatrend@gmail.com or contact us via our official customer support channels.

2. Provide Proof: You must provide clear photos and a short video unboxing/showing the defect along with your Order ID and a picture of the shipping label on the flyer.

3. Verification: Once our quality assurance team verifies the issue, we will approve your request.

4. Resolution (Replacement or Refund)

Once approved, you will be offered:

• A Free Replacement: We will ship the correct/undamaged item to you at no extra cost.

• A Refund: If a replacement is not available, a refund will be issued. For cash-on-delivery (COD) orders, refunds are typically processed via EasyPaisa, JazzCash, or Bank Transfer within 5-7 working days after approval.

5. Order Cancellations

Orders can only be canceled within 2-4 hours of placement. Once the order is processed and handed over to the courier partner (shipped), it cannot be canceled or modified.

6. Return Shipping

In most approved cases, you will not need to ship the damaged item back to us. However, if a return shipment is required, our support team will guide you on the specific procedure.